Contact and support

Write to us

For any question about the app, a bug, a suggestion or a request about your data: gonthierlucas3@gmail.com.

Reporting content

Every report and every comment carries a "Report this content" button in the app. You can also block a user from a report page: you will no longer see their posts, and they will not be able to interact with yours.

If you prefer to write to us directly, or if you appear in a published photo: gonthierlucas3@gmail.com. The content is removed while we verify, and within 24 hours at the latest.

Deleting your account

In the app: Profile, then Settings, then "Delete my account". Your account, reports, comments and photos are permanently erased.

Common issues

My post was refused: the message shown tells you exactly what to fix. Most often it is a person's name, a private address or an accusation. Describe the problem you observed, not the person.

My location is not found: check that location access is allowed for Kartié in your iPhone Settings, and that you are outdoors when reporting.